This Contact Us page gives Xbvtl insulated-drinkware customers one verified place to find the store operator, support schedule, email address, telephone number, physical business address, Australian Business Number (ABN), and Australian Company Number (ACN).
OUR IDENTITY
Legal Business Name: WESTERN SYDNEY PRESTIGE PTY LTDStore Name: Xbvtl
Physical Business Address: Seven Hills, NSW 2147, Australia
ABN: 71 697 277 795
ACN: 697 277 795
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore). These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: support@xbvtl.shopBusiness Phone Number: +61 401 854 983
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
We review support messages during the hours listed above. Requests involving delivery status, return inspection, payment verification, or carrier review may require additional order information. For an insulated-cup question, include the ordered SKU and note whether it concerns capacity, dimensions, interior, coating, lid, cap, collar, plug, strainer, gasket, opening, set quantity, care guidance, delivery condition, or a missing component. Do not fill, sip from, wash, soak, heat, cool, place in a dishwasher, or otherwise use the vessel while a return or damage review is pending.